Refund Policy

Our Approach

Every piece we make is handcrafted, and most orders are custom-sized for a specific home. Because of this, we focus on getting the design right before production rather than on returns after delivery. Where something is genuinely our fault, we fix it.

Cancellation Before Production

• Cancel within 48 hours of booking: full refund of the advance.
• Cancel after 48 hours but before material cutting begins: refund of the advance minus any material or design cost already incurred.
• Once cutting or frame work has started on a custom piece, the order cannot be cancelled.

Damaged or Defective Delivery

• Report transit damage or a manufacturing defect within 48 hours of delivery, with photographs.
• We will repair the piece at your home, or collect and replace it, at no cost to you.
• If a replacement is not possible, we will refund the amount paid for that item.

Wrong Item Delivered

If we deliver a piece that does not match your approved design, wood or size, we will collect it and supply the correct piece at our cost, or refund you in full if you prefer not to wait.

What Is Not Refundable

• Custom-made furniture cancelled after production has started
• Natural variation in wood grain, colour tone or marble veining
• Damage caused by misuse, overloading, water exposure, pests or self-assembly attempts
• Change of mind about colour or design after written approval
• Delivery and installation charges on completed deliveries

Refund Timeline

Approved refunds are processed to the original payment method within 7 to 10 working days of approval. Bank processing time may add a few days.

How to Raise a Refund Request

Send us a WhatsApp message or email on aaradhayfurniture@gmail.com with your order details, the issue and clear photographs. You can also call +919602292905. Our team responds to every request personally.